Hiprup

Refund and Cancellation Policy — Hiprup

Last updated: May 31, 2026

1. Overview

This Refund and Cancellation Policy explains the terms under which refunds and cancellations are handled for purchases made on Hiprup (hiprup.com). It forms part of, and should be read together with, our Terms and Conditions. All payments are processed securely through Razorpay (for payments in Indian Rupees) and PayPal (for international payments in US Dollars).

2. Nature of Our Products

Hiprup sells digital products that provide instant, permanent access to content:

  • Technology purchases — one-time payment (currently INR 499 per technology) that unlocks a technology's question bank, answers, code examples, AI coaching, and a set number of voice mock interviews.
  • Bundle purchases — a discounted one-time payment unlocking all remaining technologies.
  • Mock interview top-up packs — additional voice mock interviews (currently INR 999 for 10, or INR 1,799 for 20) added to your account.

All purchases are one-time and non-recurring. We do not operate any subscription, and therefore there is nothing to cancel on a recurring basis.

3. Cancellation

  • Because purchases grant instant digital access, an order cannot be cancelled once the payment is completed and access has been granted.
  • As there are no subscriptions or recurring charges, no recurring cancellation is required or possible.

4. Refund Eligibility

Refunds are considered in the following circumstances:

  • Technical access issue: If a technical problem on our side prevents you from accessing content you purchased, contact us within 7 days of purchase. We will work to resolve the issue or, at our discretion, provide a refund.
  • Failed delivery: If your payment was successfully processed but the corresponding access or mock interviews were not delivered due to a technical failure, we will either complete the delivery or issue a full refund.
  • Duplicate payment: If you are accidentally charged more than once for the same order, the duplicate amount will be fully refunded.

5. Non-Refundable Items

Except in the cases described in Section 4, the following are not eligible for refund:

  • Technology or bundle purchases once access has been granted and content has been viewed.
  • Mock interview top-up packs once the mock interviews have been added to your account.
  • Any purchase where access was granted and used as intended.

6. How to Request a Refund

To request a refund, email support@hiprup.com within the applicable window with:

  • The email address associated with your account.
  • The Razorpay or PayPal Payment ID / Order ID (from your payment confirmation).
  • A description of the issue.

We aim to respond to refund requests within 3 business days.

7. Refund Method and Timeline

  • Approved refunds are issued to the original payment method through Razorpay or PayPal, depending on how you paid.
  • Once approved, refunds are typically processed within 5–7 business days. The time for the amount to reflect in your account depends on your bank or card issuer.
  • Refunds are made in the original currency of the purchase — Indian Rupees (INR) for Razorpay payments, or US Dollars (USD) for PayPal payments — for the amount originally charged.

8. Failed Payments

If a payment fails or is declined, no access or mock interviews are granted and no amount is captured. If an amount was debited but the order shows as failed, it is typically reversed automatically by your bank; if it is not reversed within 7 business days, contact us with your payment details.

9. Contact Us

For any refund or cancellation request or question:

Email: support@hiprup.com Phone: +91 82481 27482 Location: Chennai, Tamil Nadu, India

This Policy is governed by the laws of India.