Hiprup

Privacy Policy — Hiprup

Last updated: May 31, 2026

1. Introduction

This Privacy Policy explains how Hiprup ("we," "our," "us," or the "Platform"), accessible at hiprup.com, collects, uses, shares, and protects your personal information when you use our services. By creating an account or using the Platform, you consent to the practices described in this Policy.

This Policy should be read together with our Terms and Conditions.

2. Information We Collect

We collect the following categories of information:

2.1. Account Information

  • Your name and email address, provided through our authentication provider (Clerk) when you sign in (e.g., via Google).
  • A unique account identifier.

2.2. Usage Information

  • Questions you view, AI chat messages you send, coding exercises you attempt, and your progress across technologies.
  • Notes you create against individual questions.
  • Mock interview session transcripts.

2.3. Payment Information

  • Purchase history (which technologies, bundles, or top-up packs you have bought, and the amount paid).
  • We do not collect or store your card, UPI, or bank details. All payment information is collected and processed directly by our payment gateways — Razorpay (for payments in Indian Rupees) and PayPal (for international payments in US Dollars) — in accordance with their security standards and applicable card-network rules.

2.4. Voice / Audio Data

  • During voice mock interviews, audio is captured to generate text transcriptions. Audio is uploaded to secure cloud storage only for the purpose of transcription and is deleted immediately after transcription completes. We do not permanently store mock-interview audio — only the text transcript is retained in your session history.

2.5. Technical and Analytics Data

  • Device, browser, and approximate location information, and product-analytics events (such as pages visited and features used), collected to improve the Platform.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Platform and its features.
  • Authenticate you and secure your account.
  • Process purchases and grant access to paid content.
  • Personalize your experience and track your preparation progress.
  • Generate AI coaching responses and mock-interview feedback.
  • Communicate with you about your account, purchases, and support requests.
  • Detect, prevent, and address fraud, abuse, and technical issues.
  • Comply with legal obligations.

4. Third-Party Services

We share data with the following service providers only as necessary to deliver the Platform:

  • Clerk — account authentication and identity management.
  • Razorpay — payment processing (payments in Indian Rupees).
  • PayPal — payment processing (international payments in US Dollars).
  • OpenAI — AI chat coaching, mock-interview responses, speech-to-text, and text-to-speech.
  • Amazon Web Services (AWS) and MongoDB Atlas — application hosting, database, and file storage.
  • PostHog — product analytics.

These providers process your data under their own privacy and security commitments. We do not sell your personal data to third parties.

5. Cookies and Tracking

We and our providers use cookies and similar technologies for authentication (keeping you signed in), security, and analytics. You can control cookies through your browser settings, but disabling them may affect core functionality such as staying logged in.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Platform. Purchase records are retained as required for legal, accounting, and tax purposes. You may request deletion of your account as described in Section 8; mock-interview audio is deleted immediately after transcription.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS) and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your account and associated personal data.
  • Withdraw consent to processing, where applicable.

To exercise any of these rights, contact us at support@hiprup.com. Note that deleting your account permanently revokes access to purchased technologies and any remaining mock interviews.

9. Children's Privacy

The Platform is intended for users 18 years of age or older. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. International Data Transfers

Your data may be processed and stored on servers located outside your country of residence (for example, by our cloud and AI providers). By using the Platform, you consent to such transfers, which are carried out with appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through a notice on the Platform. Continued use after changes constitutes acceptance of the revised Policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact our grievance/support contact:

Email: support@hiprup.com Phone: +91 82481 27482 Location: Chennai, Tamil Nadu, India

This Policy is governed by the laws of India.